utv FAQ

Q: What is your cancellation policy?

A: Prior to 72 hours before the scheduled start time, you will receive full refund. With the purchase of our worry-free travel cancellation protection you can cancel, receive a credit, or reschedule your activity up until 12 hours before the scheduled start time.

A: UTV, or Utility Task Vehicle, is a rugged off-road vehicle designed for recreational and adventurous outdoor activities. It’s also commonly known as a side-by-side or off-road buggy.

A: UTV tour is an exciting, guided adventure that allows participants to explore off-road trails, scenic landscapes, and natural beauty while riding in a UTV. Our experienced guides lead the way, ensuring a safe and enjoyable experience.

A: UTV tours are generally suitable for individuals and groups of varying skill levels. However, participants should be in good health, and certain age and weight restrictions may apply. Please check with our staff for specific requirements.

A: Yes, a valid driver’s license is required for all UTV drivers. If you’re not comfortable driving, you can still enjoy the tour as a passenger.

A: While walk-ins are welcome, we recommend making reservations in advance to ensure availability and to streamline the check-in process.

A: Participants should wear comfortable outdoor clothing suitable for the weather conditions. Closed-toe shoes are recommended, and we recommend bringing sunglasses, sunscreen, and a hat.

A: Our UTV tours typically include the use of our well-maintained vehicles. For safety and liability reasons, participants are generally not allowed to bring their own UTVs.

A: Group sizes may vary, but we can usually accommodate both small and large groups (Anywhere from 1 to 30 people). For specific information on group sizes and discounts, please contact our reservation team.

A: Safety is our top priority. Our guides are trained professionals, and all necessary safety equipment is provided. Participants are given a safety briefing before the tour, and our vehicles undergo regular maintenance.

A: UTV tours may be affected by adverse weather conditions. In the event of cancellations due to weather, we will make every effort to reschedule your tour or provide a refund.

A: The age limit for UTV passengers may vary. Please check with our staff for specific age requirements, note that child safety seats may be required for younger passengers.

A: Yes, you’re welcome to bring cameras or smartphones to capture the adventure. However, please secure your devices to prevent loss or damage during the ride.

A: Restroom facilities may not be available along the entire route (there is a restroom about halfway normally), so we recommend using the facilities before the tour begins.

A: Our cancellation policy varies, but typically, a full refund is provided if cancellations are made within a specified time frame before the scheduled tour. Please refer to our booking terms or contact our team for details.

A: Tipping is not required but is greatly appreciated. If you feel that your guide has provided excellent service, a tip is a wonderful way to express your gratitude.

For any additional questions or information, feel free to contact our customer service team. We look forward to providing you with an unforgettable UTV adventure!